Utterly useless

<p>Every month I use my Internet banking on the 28th to do my payments that need to be done , this month I can't log on . I call the call centre to be told that I haven't paid my fees for Internet banking , which I have never paid since using this service , it usually gets debited rom my account like bank charges . Tired of absa incompetence always becoming my problem , this weekend will see me close my account with absa and open with a different bank . A few weeks ago I went into a branch to change from a savings yo a cheque account and was told at the branch that it is as simple as calling a number , I left the branch and called the number only to be told that I need to be in the branch . I explained that I had just left the branch and was told to leave and call this person ... absa . You have lost a customer of 15 years through all this . </p>