Utterly Terrible service I am moving my accounts.

Good Day

Following the offers notice on my banking app I app**** for a credit card.

I supp**** all the necessary documents , accepted a call on Thursday the 13th January 2022 answered questions to verify my address name next of kin.

On the Friday 14th January 2022 I was sent an sms that my application was approved and to email my ID to a Thabang Moodie. This was done.

On the Monday 17th January I was requested by a Corne Van Der Merwe to send through my proof of residence and he asked for proof of my divorce , this was sent to him.

Then he asks me for an ID that was issued in my married surname (Sewnarain) that I have never received , because when I went to collect it , it was sent back to Pretoria . This was in 2013.

I am flabbergasted that a bank that has had my information for years , after this whole cycle turns around and tells me I must go in branch to re-apply. What nonsense is that.

I opened my absa account in my ****en surname , my ****en surname and ID number stand clearly on my divorce decree. I have had 3 absa accounts for years many years and this service just tops the cake. Utterly terrible.

I would like urgent feedback as to how to close ALL my accounts , I will move my accounts to a bank that is capable of offering proper service.

Regards Bianca Joseph ***