Utterly Poor Service

Utterly disgusted experience with Absa Bank Southgate Branch twice required a bank account to be opened for my specials needs son(who turned 18 and has been banking with Absa as a minor) was advised on our 1st visit to obtain a letter of authority from the court (as my son is 18 account needs to be moved to that of an adult)returned with requested documents only to be told today I now need my son with me physically. What does this bank think of us having to run around with a physically challenged individual wheel chair bound. Why did they not advise me the 1st time around or at least provide me with a call to arrange such. Very disgusted and utterly disappointed.