UTTERLY PATHETIC SERVICES

I've change my account from savings to cheque and now I need my Sept 2017 statement for a courtcase in electronic form. I've called Absa and three times I've been put through, hold on for 30 min + everytime just to be cut off. Then I've emailed Absa Action line and for a week now I only get excuses like the statement is not loaded yet or they experience high volumes but no services at all from them !!! This is really pathetic !! For more than a week now NO SERVICE AT ALL from Absa. The bank got access to accounts but they can't email a statement for more than a week now ??? I'm at the point of taking this further