Utterly disgusted service from Absa agent

<p>I wanted to apply for a home loan via Absa. The site keeps asking me to "capture a preferred branch". I tried how many branch names and none of it seemed to work, I then logged on to web chat and the agent is so very unhelpful telling me to try different branch names. I was then told it could be a technical error and i should try again later. Where is the attempt tp try and assist the customer with sorting this out??</p>