UTTERLY DISAPPOINTING SERVICE RECEIVED

I have been a loyal Absa client for years and have had many different products with Absa over the years. After numerous problems with Absa online banking, I proceeded to Absa Church Street, Pietermaritzburg where I was greeted by an empty floor and absolutely no staff member to assist me. I spent a few minutes standing there like a lost soul and then approached a consultants open door before I was stopped by a lady inquiring what I needed. I told her and she asked me to fill in the register and "this gentlemen will help you" - mind you "this gentlemen" was the consultant I was approaching and this conversation was well within hearing distance. I filled in the register and looked up again, only to find the consultants door closed and the gentleman nowhere to be seen. I left the branch with anger and walked to Longmarket Street branch (a road away) where I was assisted PROMPTLY. Unfortunately, nothing much could be done at the branch since I made an online application so I had to telephone the respective call centers for assistance - a waste of airtime. If this was not enough, I was bombarded with SMS's demanding payment on my credit card - which I ignored thinking there must be a mistake. I then received a call from Absa, and was told that my credit card payment is late and was asked when payment can be expected. To my shock, Absa had miraculously decided to change the date that my installment is due to the 17th??? Of course the 17th is a popular pay date!! When I inquired about this, I was told that my statement runs from the 13th to the 13th of each month - AGAIN, not within my paydate bracket. Obviously, I now seem to look like a defaulter thanks to this. I told the lady when my paydate is - which can also be seen on my Absa Cheque Account. I expressed my frustration and she said she will change the dates as per my instruction. I am starting to question why I have been a loyal Absa customer for so many years. It is utterly disappointing and extremely frustrating.