Utterly disappointing!

<p>I called in on the 22nd July for a limit increase on my credit card, which was declined due to the limit being changed previously within the 6 month period. However, because the previous change was a decrease, the request would be escalated to a team leader for consideration. </p> <p>After about 8 calls into the call center since my initial application, numerous re-escalations, and several promises by agents to call me back, there is still no progress.</p> <p>I struggle to keep calm each time I have to re-explain the situation to a new agent, as I know it's not their fault but that of a specific team leader who has not processed the request.</p> <p>I tried lodging a complaint, but had to call in again to have THAT addressed too.</p> <p>This has got to be the most frustrating banking experience I've ever had.</p>