UTTERLY DISAPPOINTED WITH ABSA'S SERVICE LEVELS

<p>i contaced ABSA around 7 times regarding my online profile that has been locked.</p> <p>I explained time and time again that I am out of the country so I am UNABLE to come in to a branch to do anything regarding my account right now.</p> <p>Each time I contact the help centre, I am told to do something different!!!</p> <p>First I was advised that I could receive my RVN via email and had it changed to email there and then, however this did not work as I received no emails at all. (Friday / Saturday)</p> <p>I called again and was advised that I should have a next of kin go in to a branch and sign a Power of Attorney form - the branch subsequently advised my Wife who went in that she would be unable to do this at the branch. (Saturday / Monday)</p> <p>- I was also told that I would need to go to the Embassy here (I'm in another country at the moment) and have the Head of the Embassy sign off on the POA then send that to my next of kin in RSA. I am 1200kms away from the embassy and it would be IMPOSSIBLE to go there at this stage and have that sent now.</p> <p>The next call I made, the consultant advised me that I could change the RVN to a cellphone number and I did so to a South African number and I accepted the indemnity over the phone - she then said that the Team Leader who could authorize this was not in so she would have it done today, but it was not done! (Monday)</p> <p>So I called AGAIN today and had to have the consultant help me AGAIN with the change of the RVN to a cellphone number. I accepted the indemnity and was advised this would take effect soon.</p> <p>I am UTTERLY DISAPPOINTED and SHOCKED at Absa's service and the fact that I am being inconvenienced in this regard.</p> <p>I had to make a special purchase just to call the customer service centre in South Africa and this was not cheap at all.</p> <p><br />I now wonder if it really is worth me staying on as an ABSA client, and whether I should take this further, as it seems that nobody at Absa can assist me in the right way??</p>