Utterly Disappointed in your client service

Utterly disappointed in Johannes Moselakgomo from Absa legal team. I made settlement payment two(2) weeks ago for my vehicle finance I had with Absa. Johannes made contact with me and told me that he could see the money in the account and he is busy with the process to close the account. It will take about 3 days for me to receive the cars paperwork. Well its been 10 days now. And when I phone his office he doesn't answer the phone nor does his colleagues. I have send him an email every day for an update but still nothing has happen. I will never take my business back to absa again. I will never recommend anyone else to do so either. I am moving my business else where.