sM
shivani M
1 reviews | Active since Jun 2013
02 Jul 2020, 17:46
Utterly disappointed
Utterly disgusted after being an Absa client for 10 years it takes 2 weeks and my insurance has not been cancelled. Instead of calling and finding out why I want to cancell they want copies of my new policy to tell me weather or not I can cancel. I will be sure to let everyone I know how important clients are to Absa...
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Absa's replyOfficial
03 Jul 2020, 08:28Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Please tell us more, which insurance you wanted to cancel and did they tell you the reason why you should provide details of the new policy, how is that going to assist you.
Also tell us the department you were dealing with. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Also tell us the department you were dealing with. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply03 Jul 2020, 08:28
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology.Please tell us more, which insurance you wanted to cancel and did they tell you the reason why you should provide details of the new policy, how is that going to assist you.
Also tell us the department you were dealing with. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Also tell us the department you were dealing with. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd