JB
John B
1 reviews | Active since Jul 2009
07 Nov 2022, 09:20
Utter Uselessness for ABSA
Firstly took them 5 days to sort out a personal loan. Even after escalating. now you useless people have put a Fica block on my credit card. have now spent almost an hour on the phone to get this sorted with out success. So your issue now becomes my issue. Useless is a word that can't begin to describe the service.
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
07 Nov 2022, 09:47Dear John Botha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply07 Nov 2022, 09:47
Official
Dear John Botha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Best regards,
JB
John B's updateReviewer Update
07 Nov 2022, 16:09You CAN'T CLOSE THIS ISSUE AS THIS IS STILL A PROBLEM. DON@T JUST RESPOND AND DO NOTHING AND THEN SAY IT IS FIXED.STOP GOING AFTER STATS AND ACTUALLY DO WORK AND FIX CLIENT ISSUES
JB
John B's update07 Nov 2022, 16:09
Reviewer Update
You CAN'T CLOSE THIS ISSUE AS THIS IS STILL A PROBLEM. DON@T JUST RESPOND AND DO NOTHING AND THEN SAY IT IS FIXED.STOP GOING AFTER STATS AND ACTUALLY DO WORK AND FIX CLIENT ISSUES
JB
John B's updateReviewer Update
07 Nov 2022, 16:22I have now spoken to your FICA department and shock horror. The 3rd person has escalated and nothing happens. Apparently not their JOB to do an online thing. WHO the HELLs job is it to fix your issue. Apparently NOT ABSA. PLEASE CONTACT ME. I will be investigating on how to take this to the OUBADSMAN as well as the NCR and CPA. I am done with you useless people.
JB
John B's update07 Nov 2022, 16:22
Reviewer Update
I have now spoken to your FICA department and shock horror. The 3rd person has escalated and nothing happens. Apparently not their JOB to do an online thing. WHO the HELLs job is it to fix your issue. Apparently NOT ABSA. PLEASE CONTACT ME. I will be investigating on how to take this to the OUBADSMAN as well as the NCR and CPA. I am done with you useless people.
Absa's replyOfficial
08 Nov 2022, 11:41Dear John Botha Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply08 Nov 2022, 11:41
Official
Dear John Botha Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Best regards,
JB
John B's updateReviewer Update
08 Nov 2022, 13:29I have responded to that email already. To date no response or phone call.
JB
John B's update08 Nov 2022, 13:29
Reviewer Update
I have responded to that email already. To date no response or phone call.
JB
John B's updateReviewer Update
08 Nov 2022, 13:31So another day wasted and hoping for this issue to be sorted. Just shows you the commitment to try and sort out an irate customer. Escalation and customer service in this country is pathetic
JB
John B's update08 Nov 2022, 13:31
Reviewer Update
So another day wasted and hoping for this issue to be sorted. Just shows you the commitment to try and sort out an irate customer. Escalation and customer service in this country is pathetic
Absa's replyOfficial
28 Nov 2022, 12:19Dear John Botha Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Best regards,
Absa's reply28 Nov 2022, 12:19
Official
Dear John Botha Thank you for your posting.
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Please refer to our email sent to your personal email address.
Kind regards,Group Customer CareRezona Louw
Best regards,