UTTER POOR SERVICE AFTER A LIFE TIME OF CUSTOMER LOYALTY - SIES ABSA!

I asked for help in Decemver 2025 as the charges and 'notify me' charges on my account at ABSA was excessive ! I am retired! I was contacted by Durbanville ABSA branch where my account was based and told a CAPABLE PROFESSIONAL from ABSA GANSBAAI WOULD CONTACT ME!!!! I expressed concern as i was till then struggling with the competence and knowledge if staff at Gansbaai branch! I have been a client since 1977 at VolKSKAS! Had a student loan and bought 3 properties through VOLKSKAS/ABSA!!!!

I am so utterly disappointed with the service I got! I was assured by the manager of the Durbanville that I would have professional help, and that she had full confidence in the help I was seeking!

On meeting with *** AT GANSBAAI ABSA - consultant at the Gansbaai branch early in December, I was a little impressed. I was advised to downgrade my account and try it out for charges to see if I was satisfied.. We agreed to remeet at the Gansbaai branch and we both diverted the date for early February, to reassess! Wilene was helpful!

Needless to say, I had to call the bank on the day of my appointment IN FEB before going there, and was told *** AT GANSBAAI ABSA was on early maternity leave!!! There was nobody offering to substitute / stand in for her! Needless to say, there was no handover! The Gansbaai manager didn’t have the courtesy of phoning me but got some in between assistant or something who knew nothing of my problem and I’ve STILL not been FILLED in OR HAD ANY OFFER TO RESCHEDULE!!!!! Here, we are now at the end of March 2026. No follow up.!!! Hopefully *** AT GANSBAAI ABSA has been in by now to do her handover by now , YET, I STILL have received no call!!!!!

Please may I know why ABSA treat customers that has been loyal to them for more than 40 years this ****! ????

I now wish to downgrade my account to the bare minimum and if I could get ABSA out of my hair, totally, I would do just that!

By the way, meeting with *** AT GANSBAAI ABSA, I was told my ABSA check account dated back to 1981! The excessive charges I have been paying all these years since 1981, the management was quite comfortable with! Now that I am asking for support after all these years, this is the **** service I get!!!

Totally unacceptable! SIES ABSA!!!!!