NM
Ntebogeng M
1 reviews | Active since Dec 2015
06 Jun 2024, 10:59
Utter Incompetence
I have settled my accounts and have been requesting ABSA to close them since the 13th of May and to date, no response has been received. A cherry on top? their call centre agent has the audacity to tell me that no managers are available to assist today and i should wait a little longer. As soon as i mention that i will be escalating the matter to the Ombud, then she says let me see what i can do for you mam.
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Replies (3)
Absa's replyOfficial
06 Jun 2024, 15:31Dear Ntebogeng Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply06 Jun 2024, 15:31
Official
Dear Ntebogeng Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Vanessa CroweGroup Customer Care
NM
Ntebogeng M's updateReviewer Update
07 Jun 2024, 12:45Why is my banking App closed?????? ABSA, this cannot be how you treat your customers! I cannot believe the level of incompetence 😡😡😡
NM
Ntebogeng M's update07 Jun 2024, 12:45
Reviewer Update
Why is my banking App closed?????? ABSA, this cannot be how you treat your customers! I cannot believe the level of incompetence 😡😡😡
Absa's replyOfficial
07 Jun 2024, 12:58Dear Ntebogeng Regarding complaint is C-***0.
I have received your email and will call you shortly for clarity as your complaint mentions the closure of accounts. Kind regards,Vanessa CroweGroup Customer Care
I have received your email and will call you shortly for clarity as your complaint mentions the closure of accounts. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply07 Jun 2024, 12:58
Official
Dear Ntebogeng Regarding complaint is C-***0.
I have received your email and will call you shortly for clarity as your complaint mentions the closure of accounts. Kind regards,Vanessa CroweGroup Customer Care
I have received your email and will call you shortly for clarity as your complaint mentions the closure of accounts. Kind regards,Vanessa CroweGroup Customer Care