Utter Incompetence

My ID had been ****** and subsequently a loan and credit card was **********ly obtained from ABSA.

I was made aware of these facilities in 2014 as my parents received calls from a debt collector from ABSA relating to the above mentioned credit facilities.

I subsequently went to the Alberton Branch (In 2014) and followed the notions of shutting these accounts down, removing them from my credit record and I had been later informed that this matter was resolved.

Now in 2019 ( 5 years later), my record has not been cleared, I am listed by the SAFPS and being hindered from obtaining a cheque account with another bank solely because an employee of ABSA failed perform their job and did not send a letter of clearance to the credit bureau.

This is a display of poor service and incompetence.

I wonder how many other people suffer because of people who can't perform the duties that they get paid for within entity.