Utter horrible complaints department!!!

Utter disgrace of a complaints department My case number is C-***6/ C-***8 This has to do with an amount that was showing on both authorised and cleared that was not put back into my available balance.

And now I’m told that I must 5 days to get feedback!! I don’t care about something that is not my fault… this has been going on for 2 weeks and the worst part of all is that when I first raised this query I was told that I am wrong and that it is impossible. Now I get now apologies or explanation, I just get told I must wait…

ABSA- please update my available balance and fix this issue