JvdW
Jessica van der Westhuizen
1 reviews | Active since Oct 2009
27 Aug 2020, 11:14
Utter disgust!!!!!!!!!!!!
Good day
I've received a relief payment plan from Absa Bank. to my surprise, I received a call from Matome Selona from Nimble Collections Services that Absa Bank Personal Loans have handed over my account for Collections.
My relief plan according to messages received on my cellphone is 25% of installment 01/09/2020; 50% 01/10/2020 and 75% 01/11/2020. Thereafter my normal installment will apply.
How does the mighty Absa Bank offer payment relief but hand your account without notification? That's not very gentlemen like but i expected better.
Regards Jessica
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Absa's replyOfficial
27 Aug 2020, 11:26Dear Jessica, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa's reply27 Aug 2020, 11:26
Official
Dear Jessica, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***0. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd