UTTER DISAPPOINTMENT WITH ABSA ON A COMPLETED BOND PROCESS

I would like to express my utter disappointment with Absa. I have been sent from pillar to post, and physically been to the bank twice and still my issue is not resolved. This is regarding the bond account that was paid off last year. Upon completion of the bond loan, I needed to physically go to the bank so that my my documents were Fica'd. Mind you, I had already submitted all the required forms on ***, which was provided by an Absa consultant. I have been to the back twice, my last visit was on the 3rd of March 2020, I spoke to Sphelele Shandu from Bridge City branch in Durban who confirmed that the amount was still in the account will be debited bank to the me. It has been a week and still no amount in the bank. I called again today to understand why the delay. I spoke to Sphelele again and I provided bond number, and to my shock, after checking, he referred me by a different name, TWICE. And it seemed he couldn't find the paperwork and he suggested that I should come back to the bank. There is NO WAY that I will be going to the bank for the THIRD time to try and resolve the same issue. I am disappointed that it has taken ABSA more than a month to resolve a bond query, especially for a bond that has NEVER been in arrears. The bond is completed, all we need is for Absa to confirm that the title deed is INDEED safe guarded, and for ABSA to pay back the amount that is due to me!