1 reviews | Active since Nov 2018
Using Absa credit card online without SA cellphone number
I am an Absa customer currently living overseas. Recently I had my Absa credit card renewed and couriered to me overseas. On receipt of my credit card I attempted to book some flights online for a return trip to South Africa planned for next year. When it came to making payment for the flights, I got a Secure 3D pop-up requesting the OTP code that was sent to my cellphone. Unfortunately, I did not register for this service and since I do not have a current South African cellphone number that is operational and no OTP was coming through to my current cellphone, I called the 3D Secure Helpline in South Africa to see what could be done. I hadn't registered for Secure 3D and if I had, I would have used my current international cellphone number to receive OTP codes. I was informed by the person who answered the 3D Secure Helpline that OTPs can only be sent to South African cellphone numbers and that if I didn't have an operational cellphone number I had one of two options to consider: The first was to find someone in South Africa and ask if their cellphone number could be used to receive my OTPs thus when I want to complete an online transaction they will receive my OTP and can forward it to me so that I can place the order. The second option was NOT to make online purchases using my Absa credit card. I find it unbelievable that because I don't have a South African cellphone number I CANNOT use my Absa card to make online purchases. The option of using someone in South Africa's cellphone number to receive my OTP is nothing short of ridiculous and makes a mockery of having the secure system in place. I'm hoping that the Absa representative I spoke to might have got it wrong but when I asked to confirm the "options" with her supervisor, she told me that her supervisor would say the same. I find this whole situation unbelievable and highly frustrating.
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
Thank you for bringing this matter to our attention.
We sincerely apologies on any inconvenience caused.
Kindly provide our office with a id number or account number to ensure effective investigation and feedback
Regards
Daphne Le Grange
