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tZ
tracy Z

1 reviews | Active since Apr 2013

28 Nov 2018, 22:12

Uselss bank

Most heartless inconsiderate bank with staff members also refuse to assist! Nthabesing could not assist and fails to even bother to assist. Time to change banks because Absa will do anything but reverse a debit order at least Fnb will reverse a debit order without finding excuses to not do it. I am a single unemployed mother with a very sick little girl but hey why would you care? Get staff who actually are client friendly and will make a plan to assist!!

0
Replies (3)
Absa
Absa's reply29 Nov 2018, 15:56
Official
Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.

Kind regards
 Daphne Le Grange
 Group Customer Care
 Absa Bank Ltd

Best regards,

tZ
tracy Z's update03 Dec 2018, 07:04
Reviewer Update
No feedback as of yet how very disappointing
Absa
Absa's reply04 Dec 2018, 15:16
Official
 Dear Customer  Thank you for bringing this matter to our attention. Explanation was given to you on the 27th that since it is for the first time this debit order went through your account, it is best to go to the branch where a form needs to be signed and a mandate requested to ascertain if the debit order is legit or not. Also they will assist in placing the stop payment even though it is not a permanent guarantee that it will not go through again. Kind regards
 Nthabiseng Sibande
 Group Customer Care
 Absa Bank Ltd 

Best regards,