J
Janene
1 reviews | Active since Jul 2025
20 Aug 2026, 20:14
Useless-unhelpful
I have been in a battle with Absa since May regarding a refund that has been a back and forth story. I have replaced my card 3 times already yet then ***** department forgets to log tokens on those transactions meaning it goes off again. I have been to the Irene branch twice and I cant even recall all the emails sent never mind the million reference numbers i have received regarding this. Then today i get a call asking for "evidence" of me not subscribing to this edreams things, and then i lost it. I mean after MONTHS and following up and fighting now this? Just give me my money back so i can move away from your useless bank.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
21 Aug 2026, 11:40Dear Janene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply21 Aug 2026, 11:40
Official
Dear Janene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Group Customer CareVanessa Crowe
Best regards,
J
Janene's updateReviewer Update
26 Aug 2026, 09:36Give credit where credit is due -
I just wanted to report back that Vanessa and Dominique took my case over and it was resolved in a matter of days. I would like to thank them both for their assistance in this matter.
I just wanted to report back that Vanessa and Dominique took my case over and it was resolved in a matter of days. I would like to thank them both for their assistance in this matter.
J
Janene's update26 Aug 2026, 09:36
Reviewer Update
Give credit where credit is due -
I just wanted to report back that Vanessa and Dominique took my case over and it was resolved in a matter of days. I would like to thank them both for their assistance in this matter.
I just wanted to report back that Vanessa and Dominique took my case over and it was resolved in a matter of days. I would like to thank them both for their assistance in this matter.
Absa's replyOfficial
26 Aug 2026, 10:18Good day Janene, Concerning complaint number C-***7, thank you for responding and for your kind words. It is our pleasure to have been of assistance, and I'm truly glad to hear that the matter has been resolved to your satisfaction. I will be sure to share this compliment with Dominique's line manager as well It is indeed pleasing to receive complimentary remarks about our staff who have provided quality service to clients.
Kind regards,Group Customer CareVanessa Crowe
Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa's reply26 Aug 2026, 10:18
Official
Good day Janene, Concerning complaint number C-***7, thank you for responding and for your kind words. It is our pleasure to have been of assistance, and I'm truly glad to hear that the matter has been resolved to your satisfaction. I will be sure to share this compliment with Dominique's line manager as well It is indeed pleasing to receive complimentary remarks about our staff who have provided quality service to clients.
Kind regards,Group Customer CareVanessa Crowe
Kind regards,Group Customer CareVanessa Crowe
Best regards,