Useless telephone service

I had issues making payments using my credit card online even though sufficient funds are on the card. Phoned 10 min on hold, got to general enquiries. They couldnt help so transferred me through to card enquiries, held again for 10min he checked my account and apparently nothing is wrong with the account, tells me i need to speak to internet banking, transfers me again for another 10min, get through to internet banking and tells me he doesnt understand and that he couldnt help me with my request and i must go into a store. Time for me to change to fnb or capitec.