Useless servise, struggling to open a simple account

Good day

Please note my wife has been struggling with her account, she has app**** and the account has been open and her bank card has been delivered, she has deposited money into the account and while absa has send her an sms advising that the account is open and ready to be used when she tried paying with the card it was declined, she phoned absa and they advised its a fica issue although she has send in the documents before the account was opened, they advised to wait 48 hours and yet still nothing she went into the bank to get this sorted also she works out of town so she has to drive in 40km to the bank for this they advised no the fica docs is still not loaded she then again send it in and still nothing after 48 hours now she has phoned fica them Selfs to sort it out and yet again loaded the docs no her account is saying its now on digital hold.

its Friday and no wants to assist her

Useless company as she now has money in the account but cant access it she wants to get this money out and close the account, myself ive been using absa and im the one who told her to move to absa yet what i see is very poor service and myself im thing of closing my account and moving to someone better like FNB.