useless service from absa vehicle finance

i have an account with Absa vehicle finance, last year i app**** for Ovid relief and was granted which pushed my payment term further by three months until end of December 2021 but now they have added two more months on the payment term without any notification or discussion with me and now they giving me the run around transferring me from one call center to the next and no one is able to give me an explanation as to why my payment term has been increased.