Useless service from ABSA Home Loans Cancellations

On the 9th of April 2021 I sent all the required documents to ABSA Home Loans Cancellations after I paid of my bond. I received an email stating that the case has been assigned to a consultant and that I will be contacted. I received an email on the 14th of April 2021 informing me which attorneys will be handeling the cancellation. I contacted the attorneys, but they had no knowledge of my bond cancellation. On the 19th of April 2021 I sent another email. I received a case number but no proper feedback. The 23rd of April 2021 I sent another email and received a case number but no proper feedback. I finally got hold of the lady who was handeling the cancellation of the bond at the attorneys during May 2021. In June 2021 I enquired about the progress and was informed that it was finnished and my Title deed was on it's way to me. I asked the attorney what about the refund I must receive. She informed me that ABSA was dealing with that. I emailed ABSA and received the usual reply, an email with a case number, nothing else. I then phoned ABSA and was told the refund should have been paid out already and was given another case number. After two days I sent an email to enquire about my case number and received another case number as reply. It is now the 5th of july 2021 and I still do not have my refund. I cannot use case numbers to pay my accounts, so that is useless. ABSA is not being helpfull at all, this kind of service is not what I expected from such a big company. I will never recommend ABSA to any person. They take your money, but when they need to pay you, you just receive case numbers/ref. no. They are useless.