USELESS SERVICE FROM ABSA

<p>Last week I received my Absa credit card.</p> <p>I requested the card to be delivered at my nearest branch, but the courier insisted that the card must be delivered to my physical work address.</p> <p>When I received the card, I tried to retrieve my pin telephonically but was unsuccessful both times.</p> <p>I went into the Irene Mall branch for assistance on my pin number.</p> <p>I also requested them to activate the card. I was informed that this will take between 3-5 working days.</p> <p>When I asked if an SMS or e-mail will be send to inform me the card is now active, I was informed by the branch that this will not be received and that I should phone Absa every day to find out if the card is active.</p> <p>I phoned they call centre this morning, but my call was not answered.</p> <p>This is very poor service as I work in a corporate environment and cannot spend half of my day on personal calls.</p> <p>I was not informed that getting all of my information and the card active will be such a schlep. I really expected better service from such a large establishment.</p> <p>It seems that Absa is eager to sign up new contracts but they do not care about the after care service. I checked Hello Peter and I saw that a lot of customers have the same problem I have.</p>