SR
Stephanie R
1 reviews | Active since Feb 2020
08 Jun 2020, 10:20
Useless service!
I am extremely fed up with ABSA! After a week of waiting for my overdraft after it was approved I still don't have it.
I Phone everyday to hear where it is and i just get put through to a different department until I get hung up on.
Went to Cresta branch for help but again was told in 3 days.
Does anybody at ABSA know what they are doing? Losing faith in my bank.
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Absa's replyOfficial
09 Jun 2020, 07:30Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply09 Jun 2020, 07:30
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd