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Thys H

1 reviews | Active since Aug 2022

03 Aug 2022, 10:47

Useless service by ABSA

I have been FICA blocked for the fourth time in 3 months. Prvt banker cannot resolve or explain why. Told its a system problem. Cannot escalate the issue. I'm talking to a brick wall. No correspondence or explanations. Threats of changing banks is like water off a ducks back. Where have the days gone where you could speak to a manager or banker that will phone you back when they say they would. Anybody else?

0
Replies (3)
Absa
Absa's reply03 Aug 2022, 14:18
Official
Dear Thys van heerden Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw

Best regards,

TH
Thys H's update03 Aug 2022, 14:42
Reviewer Update
*** or ***
Absa
Absa's reply04 Aug 2022, 09:09
Official
Dear Thys van heerden Thank you for the information.

Please refer to our email sent to your personal email address.

The reference number for your complaint is C-***3. Kind regards,Group Customer CareRezona Louw

Best regards,