JW
Johan W
1 reviews | Active since Apr 2020
08 Apr 2020, 12:04
Useless service at ABSA
Hi, Trying to open an ABSA online share account, I submitted the entry and FICA docs before lockdown. Never heard from them again. Tried their number and today is the first time after 2 weeks someone answered and told me my FICA docs not good. I any event, I am not going to explain everything here, the service is useless, I have substantial amount of money invested at the Bank, so what I ask is there any other bank that can assist me with an online share account and I will move all my banking there today. Just to conclude, the person told me there is only 1 person doing the FICA because of lockdown. Yet I am also working for a financial institution and have to be at work every day.
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Replies (3)
Absa's replyOfficial
08 Apr 2020, 12:29Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply08 Apr 2020, 12:29
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
JW
Johan W's updateReviewer Update
08 Apr 2020, 14:48Thanks, I received your response, social distancing being the reason for bad service, hence it took me 13 days to get hold of you. The Operator did ask me if he should close my application, I agreed, excellent service, 13 days to get hold of you trying to open an account but 1 minute to close my application, good luck going forward, I will be in touch with ABSA to close my accounts and move my funds somewhere else
JW
Johan W's update08 Apr 2020, 14:48
Reviewer Update
Thanks, I received your response, social distancing being the reason for bad service, hence it took me 13 days to get hold of you. The Operator did ask me if he should close my application, I agreed, excellent service, 13 days to get hold of you trying to open an account but 1 minute to close my application, good luck going forward, I will be in touch with ABSA to close my accounts and move my funds somewhere else
JW
Johan W's updateReviewer Update
16 Apr 2020, 14:19ABSA contacted me and managed to resolve my issues. Thank you very much for your assistance, it is much appreciated.
JW
Johan W's update16 Apr 2020, 14:19
Reviewer Update
ABSA contacted me and managed to resolve my issues. Thank you very much for your assistance, it is much appreciated.