Useless service and waste of time from he credit card division!

Every 6 months I go through the same experience, and every time I report them and they just don't get it. On 25/4/2019 @ 13h00 (since they record calls) I received a call from Tonny (that was her name, or the one she gave me) offering me a credit increase. I don't ask for one they want to give it to me..... We go through it all yes, yes no they don't want anything from me bla, bla, bla. yesterday 14/5/2019 @ 08h20 another call saying I did not submit my papers and asking if I was retired and asking for information from my accountant and and and..... I told her to ger her act together, since this nonsense had been going on for over 3 years now, do you think somebody can please get it once and for all.