Useless Service - Absa Credit Card

I logged the below complaint on 4/4 under ref ********** , to date I have not received any feedback. I escalated it on 5/4 and still await feedback

Hi Action line

Please can you confirm why NOBODY at your credit card deceased estates team knows what to do. There is an existing facility that can be taken up by anybody.

We visited a Absa Branch Woodstock on Friday 29/3 and waited for almost 45 mins to be assisted because Absa Trust in Century City did not have the facility to freeze the deceased’s accounts.

We went from Century City to an Absa Branch to assist and even the branch could not assist to close the credit card, I cannot see why they could not perform this function.

Elma the consultant at Absa held on for 30 mins only to be told to send an email to ********** which was done. The email to credit card dept was received because the deceased estate hold was captured on Sat the 30th.

Elma resent the same email for a follow up on Monday 1/4 and still no feedback has been received!

I have now tried myself to speak to somebody but got transferred from department to department and finally got hold of a lady called Robin

She gave me the telephone number of the manager of the team Amanda ********** and guess what this number does not work

I now demand to get confirmation today that the credit card is closed off or else I am also going to Hello Peter. (there are so many customers already in the same boat)

Thanking you in advance for your assistance

Regards

Leslie Swanepoel ********** 294 (daughter of the deceased)