USELESS SERVICE

I've mailed then on 3 March 2015 all the FICA documents they required. I mailed it again on the 12th. I then spoke to gentleman who confirmed the details and documents to be in order. Whilst on holiday in Port Owen in July they freeze my account due to not having my FICA details. I had to threaten etc. in order to get my account unfreeze in order to draw money for fuel etc. back to Gauteng. Apparently they got the info they needed. Since Thursday 29th October they've done it again. Numerous calls today, e-mails, even to the Bank Ombudsman and a visit to a branch had NO EFFECT! They just ignore the customer and continue delivering a pathetic and USELESS service!!! One employee at the branch I visited mentioned that her husband is experiencing the same problem! I cannot believe that such an institute would not have a proper ADMIN SYSTEM in place. My next step will be the Consumer Counsel and Carte Blanche.