Useless service

I don't understand why Virgin Money has a call center that cannot do anything? If you need to increase the transfer limit on your account you have to email a specific department and it will take 24hours. If you lock your online profile the call center will \escalate"this to a specific department who will unlock your account after 24 hours Why can't you do it via the telephone???? there is absolute no reference that you request something via the call center just the person's name??? <br> <br> I Spoke to a lady with the name of Sade on 16-12-2015 @13:10 regarding my online profile being locked and was promised the will escalate it to have it unlocked before COB. But to no surprise it was not unlocked on the 17-12-2015 <br> <br> My only question to you is now how do I cancel this card? I am sick of waiting for your useless online service.<br> <br> <br> <br> """