RM
Radostin M

1 reviews | Active since Sept 2015

06 Oct 2015, 10:07

USELESS SERVICE

In begining of September I app**** for credit card online,<br> On 15 September I received this reference.<br> EC: 908964ab<br> When I enquired whats going on I was told that docs are missing, I send them all over again<br> I received this reference:<br> <br> EC: 266d9323<br> <br> On 23 September I received SMS notifying me that my credit card is approved.<br> on 23 September I received a call and the operator and we did all the contract over the phone.<br> On 30 September I spoke with manager van der Merwe, and she confirmed that the credit card is approved and that she will call me back. She didn't till today<br> on 2 October I spoke with Matlati Keklana. He also confirmed that the credit card is approved and that he will call me back. OF COURSE HE DIDN'T!!!<br> <br> Today 6th of October again I spoke with you, and the operator confirmed that the credit card is approved, but \is not printed"<br> <br> Phone calls and holding while your useless operators drink coffee and I am put on hold COST MONEY<br> <br> I already spend more than 30 minutes \""holding on\"" for someone to pull his socks and do his job"

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Replies (1)
Absa
Absa's reply06 Oct 2015, 12:44
Official
Hello Mysteryman316,

Thank you for bringing this matter to our attention.

We have escalated the complaint to the relevant manager to investigate and provide us with feedback on the matter.

Regular feedback to our clients is a crucial aspect of our customer service and we will ensure that the matter is being addressed internally.

We apologise for any inconvenience caused.

Regards,

The Virgin Money Team

Best regards,