GS
Gerry S
1 reviews | Active since Aug 2009
01 Apr 2020, 12:28
USELESS SERVICE
I lost my credit card on Thursday. I reported it to the *** number. They said I could just place a block on my card, and if I find it, I can just phone the same number to lift the block. Now I have found the card and trying to restore it. Impossible!!! Phoning the *** number, I've spoken to an Andile person, who says I should go to my phone app to unblock, BUT MY PHONE APP DOES NOT HAVE SUCH A FEATURE!!!! I've phoned the number couple of times, but I keep on getting mister Andile. So now I have no card to buy stuff with, so frustrating. All the other phone banking services are also not working, leaving me stranded without a working card!!!!
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
01 Apr 2020, 17:30Dear Gerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kind regards,Lebogang Mashiane Group Customer Care
Absa's reply01 Apr 2020, 17:30
Official
Dear Gerry Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically . Kind regards,Lebogang Mashiane Group Customer Care
GS
Gerry S's updateReviewer Update
02 Apr 2020, 09:39Hi Lebogang
Thanks for your prompt response.
After phoning the stop card helpline a couple of times, I managed to speak to someone other than Andile. This person was very helpful and solved my problem within minutes.
There seems to be a couple of problems at ABSA.
Each time I was told that I can activate and deactivate my cards on the ABSA banking app. This is not so. I went through all the menu items, on my phone and on my iPad, there is NO way to deactivate a card.
Also, the person went through his banking app, which was version 6.12. My version is 6.11.2, and I've just checked, 6.11.2 is also the current version on the Apple App Store.
Andile kept forwarding my call to numbers that were not serving clients and were closed because of the virus.
Kind regards
Thanks for your prompt response.
After phoning the stop card helpline a couple of times, I managed to speak to someone other than Andile. This person was very helpful and solved my problem within minutes.
There seems to be a couple of problems at ABSA.
Each time I was told that I can activate and deactivate my cards on the ABSA banking app. This is not so. I went through all the menu items, on my phone and on my iPad, there is NO way to deactivate a card.
Also, the person went through his banking app, which was version 6.12. My version is 6.11.2, and I've just checked, 6.11.2 is also the current version on the Apple App Store.
Andile kept forwarding my call to numbers that were not serving clients and were closed because of the virus.
Kind regards
GS
Gerry S's update02 Apr 2020, 09:39
Reviewer Update
Hi Lebogang
Thanks for your prompt response.
After phoning the stop card helpline a couple of times, I managed to speak to someone other than Andile. This person was very helpful and solved my problem within minutes.
There seems to be a couple of problems at ABSA.
Each time I was told that I can activate and deactivate my cards on the ABSA banking app. This is not so. I went through all the menu items, on my phone and on my iPad, there is NO way to deactivate a card.
Also, the person went through his banking app, which was version 6.12. My version is 6.11.2, and I've just checked, 6.11.2 is also the current version on the Apple App Store.
Andile kept forwarding my call to numbers that were not serving clients and were closed because of the virus.
Kind regards
Thanks for your prompt response.
After phoning the stop card helpline a couple of times, I managed to speak to someone other than Andile. This person was very helpful and solved my problem within minutes.
There seems to be a couple of problems at ABSA.
Each time I was told that I can activate and deactivate my cards on the ABSA banking app. This is not so. I went through all the menu items, on my phone and on my iPad, there is NO way to deactivate a card.
Also, the person went through his banking app, which was version 6.12. My version is 6.11.2, and I've just checked, 6.11.2 is also the current version on the Apple App Store.
Andile kept forwarding my call to numbers that were not serving clients and were closed because of the virus.
Kind regards