Useless service

<p>On 4 April, I picked up a ********** transaction happening in my account. I called private assist to try stop/reverse the transaction. The funds were still sitting as uncleared/pending. I also received a message from ABSA ***** line as they had also picked up this transaction as potential *****. I was requested to confirm that this was actually ***** and I did. They just noted this as *****, but didn't reverse the transaction. I gave them time to get back to me and I have not received any feedback from ABSA. The transaction has cleared now and the money is gone. It's absolutely useless, what is the point of having a system them helps identify a ********** transaction and still do nothing? This has been a deal breaker and absolutely unacceptable!</p>