Useless Service

I sent an email to absa on the 25th of April 2018 and only received a response on the 17th of May 2018 which is almost a month later. What is the use of an email centre if all the advise you to do is call the call centre. This is rather irritating as one is not always able to call a call centre or go to the bank people have other responsibilities as well during the week or weekend or transport is not always available to go. Why can't they assist you via email or phone if you are able to verify all detailsand anwer all authentication questions.