DK
Dimakatso K
1 reviews | Active since Dec 2017
13 Dec 2017, 14:07
Useless Service
Opened a Business Loan that was approved but Money could not be Withdrawn from the account , after numerous visits at the Branch they kept on telling me after 24 hours with no luck , only to find ********** transaction had been taking place , replica card was done and someone has been using the card , suspected to be empoyees at the bank . Matter was taken to head office and loan had to be reapp**** for which took another 7 days to be Approved. Went to go withdraw again still no luck , was told that matter was due to my account being under Investigation , makes no sense as i was not even called in for Questioning closed the Application at that specific Branch and went to another Branch . Lady at Boksburg Branch was very helpful and she tried by all means to help me which she did but only lasted a day every time i tried buying my Business Equipment it kept on declining or i had to swipe about 4-5 times before it could be Approved (who's responsible for the bank charges????) , when trying to withdraw at the ATM kept on telling me i had reached/exceded my daily limit how is that possible ????? . When approaching the Bank about this the lady was very helpful and she explained to me that this was due to the account being under investigation , but she also does not understand why must i be affected from doing my Business. She opened for me a debit account and said i must not swipe with it , and apologises for wasting my time on behalf of ABSA . Card was used to swipe still declined , almost getting me in trouble with the law as the shop thought the card was ****** etc. Went back to the branch , now i must re-open a business account and wait 48 hours for an sms i dont know for what
Time Lost in my Business , why cant i withdraw or use this Money I do not know I do not encourage anyone to open a Business Loan with ABSA *** service and no better service even when you approach them . I dont understand honestly what is the Problem this has been happening the whole of November till now . Imagine how far i would be with my sales
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
13 Dec 2017, 16:14Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply13 Dec 2017, 16:14
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
DK
Dimakatso K's updateReviewer Update
18 Jan 2018, 09:27Hi , Apologies about the late response had problems with my PC , ID number as follows *** my Number ***. Now the worst has happened My Loan has now been cancelled due to Contract Expiring , funny how they just want to Cancel my Loan , while ABSA was the one at fault that was busy delaying me in getting the funds , now i am expected to pay back the R4000 that was used on the Loan accepted of which half of it was Bank Charges as this damn money never was withdrawn but card at the machine kept on giving me error messages and stuff. I feel this is not fair that after so much of fighting in getting this loan , when things are about to come to light i am now told that the loan has been cancelled . Of Course the Contract will expire how was i expected to get the Job done and deliver to my Customers on time , when this ****** bank kept on having problems in giving me the funds , this took 3 months ??????????????????????
DK
Dimakatso K's update18 Jan 2018, 09:27
Reviewer Update
Hi , Apologies about the late response had problems with my PC , ID number as follows *** my Number ***. Now the worst has happened My Loan has now been cancelled due to Contract Expiring , funny how they just want to Cancel my Loan , while ABSA was the one at fault that was busy delaying me in getting the funds , now i am expected to pay back the R4000 that was used on the Loan accepted of which half of it was Bank Charges as this damn money never was withdrawn but card at the machine kept on giving me error messages and stuff. I feel this is not fair that after so much of fighting in getting this loan , when things are about to come to light i am now told that the loan has been cancelled . Of Course the Contract will expire how was i expected to get the Job done and deliver to my Customers on time , when this ****** bank kept on having problems in giving me the funds , this took 3 months ??????????????????????