USELESS SERVICE!!!

Don't ever try to settle your ABSA personal loan before the time. It is a useless case! After contacting the customer care line on 23 February 2015, receiving a settlement amount and on the same day paid more than this amount into the account number given to me by the customer care agent, my loan was not settled. I paid at the ABSA ATM in Despatch as the bank is already closed when I get home from work every day. Phoning ABSA again to make sure the settlement amount was received by ABSA, I was told that I have to go to a branch personally to close the loan account. This I did. I went to Despatch branch and the lady at \Enquiries"advised that this loan account will be closed and I will receive a confirmation sms from ABSA confirming this. I'm still waiting for this sms! Today"