Useless online help

<p>On 2 June I sent an e-mail to ContactCard (still waiting for a response) about a double deduction of the credit card fee on 1 June. On 6 June I complaint on HelloPeter after which Vanessa logged a query with ActionLine. The next day an Ilse called and said it was a mistake and that I would be refunded. On 27 June I sent e-mails to ActionLine and ContactCard about credit card transactions not showing up on internet banking. ActionLine responded that they have forwarded it to ContactCard. Never received any response from ContactCard. Eventually had to visit a branch to have it fixed. While at the branch I also found out that Absa never intented to refund the double deduction. They see it as back payment for April. On 18 July I sent an e-mail to AbsaRewards to confirm that I will still get my rewards since my credit card number changed. Still waiting for a response. Is there anybody responsible to respond to ContactCard and AbsaRewards e-mails? ActionLine does respond although with useless responses.</p> <p> </p>