KM
Khomotso M
1 reviews | Active since Sept 2017
07 Aug 2020, 13:19
USELESS Lebowakgomo Branch Tebogo Masemola
Lebowakgomo Branch
I spoke to a lady named tebogo, asked that since we have been waiting from 10am till now yet still we have not been helped. Outside in the wind then she said to me 'exactly at 15:00 the bank will close' 25 years my 75 year old mother banking with you. Today we are told such.
If it was not about covid we'll be inside regardless of the number they will help us all. Your employees are using this for their advantage AND YOU ARE ALLOWING IT TO HAPPEN
Today 3rd time coming, I cannot be here at 5AM till 9. Asmah chronics
YOU ARE TAKING ADVANTAGE OF OLD KNOWING THEY CANNOT CHANGE BANKS CAUSE OF LOYALTY
LEBOWAKGOMO BRANCH
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
07 Aug 2020, 13:35Dear K****tso Mathobela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
Absa's reply07 Aug 2020, 13:35
Official
Dear K****tso Mathobela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***2 Kind regards,Rezona Louw Group Customer Care
KM
Khomotso M's updateReviewer Update
08 Aug 2020, 03:36Hello
There reference number has not been received by sms, email or phone call
It was brought to my attention that there was only one teller and two people handling enquiries.
5 hours my 75 year old mother stood up, not even a line for pensioners, or chairs. On Facebook I asked if the reason for your clients to be neglected like this if it was cause the branch is in Limpopo and people here only complain amongst themselves without involving the public
There reference number has not been received by sms, email or phone call
It was brought to my attention that there was only one teller and two people handling enquiries.
5 hours my 75 year old mother stood up, not even a line for pensioners, or chairs. On Facebook I asked if the reason for your clients to be neglected like this if it was cause the branch is in Limpopo and people here only complain amongst themselves without involving the public
KM
Khomotso M's update08 Aug 2020, 03:36
Reviewer Update
Hello
There reference number has not been received by sms, email or phone call
It was brought to my attention that there was only one teller and two people handling enquiries.
5 hours my 75 year old mother stood up, not even a line for pensioners, or chairs. On Facebook I asked if the reason for your clients to be neglected like this if it was cause the branch is in Limpopo and people here only complain amongst themselves without involving the public
There reference number has not been received by sms, email or phone call
It was brought to my attention that there was only one teller and two people handling enquiries.
5 hours my 75 year old mother stood up, not even a line for pensioners, or chairs. On Facebook I asked if the reason for your clients to be neglected like this if it was cause the branch is in Limpopo and people here only complain amongst themselves without involving the public
Absa's replyOfficial
11 Aug 2020, 08:12Dear K****tso Mathobela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Aug 2020, 08:12
Official
Dear K****tso Mathobela Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***4 Kind regards,Rezona Louw Group Customer Care