Useless insurance company

The worst service ever. They do not understand the word communication with clients. I submitted a claim in August and keep getting emails to say I must submit evidence, Have done that on the 14 August for the 3rd time. Still no response. On another property I wanted the insurance for the home owners policy reviewed. Submitted the documents on the 18 September. Still waiting. I will not recommend this insurance company to anybody. Pathetic.