hC
heidi C

1 reviews | Active since Jun 2016

03 Apr 2017, 11:02

useless inquiry assistant

<p>I went to ABSA Atlasmall in the middle of March 2017 to cancel a stoporder(Klip Holdings of R150.00) and two debeit orders( REG of R100 and AFF of R50), no paper work was done she only did it on the computor. Carol Dlamini helped me.</p> <p>On 2017-04-01 the stoporder for Klip Holdings R150 went off. I went back to ABSA and spoke again to Carol Dlamini. I asked her to reverse the R150 stoporder, she told me she can not do it, I must go the the company and request my money back from them. I told her if she had done her job proper the fisrt time, there would not be any problems right now. I told her she is causing me alot of inconvenience, I was transfered and not going back to Germiston to the place and I already cancel my parking with the Klip Holdings. </p> <p>She causes me alot on inconvenience. She had an attitude. I told her I will report her. She was lying back on her chair with an " I DONT CARE ATTITUDE" and said she does not care I can go ahead. She said she will phone them and asked to reverse the money.</p> <p>The first time I saw her, she never did any paper work only done it on the computer. On 1 April 2017, the second time I saw her, she let me sign papers to cancel the stop and debit orders. </p> <p> </p>

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Replies (1)
Absa
Absa's reply03 Apr 2017, 12:55
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,