JB
J B

1 reviews | Active since May 2017

13 Nov 2020, 06:41

Useless, ***********, Departments Can't communicate internally!

Mann I wish Hello Peter can have an option for a 0 star review.

***** ever gets really resolved!!!!

Still annoyed with Absa personal Loan and Absa life can not communicate wo the collections department. I am just trying to understand how the bank thinks?

Firstly, how can your collections department tell their client that they do not require any proof that Absa life will take over the payment as the retrenchment benefit was activated which allows Absa life to pay the personal loan on your behalf if you are retrenched. Says a lot about the bank..

Then I still get threatened by the stupid bank I have to pay them, yet their useless *********** staff and departments should learn to communicate with each other???!!!!!!!!

How hard I it for a bank not to F U C K up?

It's simple, Absa Life communicate and provide all information about your f u c k I n g client to the collections department so that they are aware of the situation and not mess up your damn credit record due to their own stupidity!

Every month it is the same thing, you either call the collections department and run out of air Time or they call you and you have to hold for how many hours to get through to one person just to be like a broken record player signing the same song!

Stop ****ing up my life and start fixing you mess!!!

Give the collections department the right information with documented evidence that indicated that ABSa life will pay the bill till one day our damn economy will f-ing recover and hopefully this white young man can get a f-ing job to pay his sth again! But until then sort this thing sht out with your useless departments! And stop F-ng calling me asking when I will pay ask Absa life!!!!!!!!!!!

@ personal loan Departments @ Absa life @ collections Can the above mentioned departments learn to communicate with each other????!!!!!!!!!!

0
Replies (1)
Absa
Absa's reply13 Nov 2020, 10:05
Official
Dear J Bezzer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care