Useless, *********** and lazy!

On the 09th of March, I wrote the following to ABSA: ******** Bank Fees Yesterday I have transferred money into my account from abroad - I do this on a regular basis to cover costs. Yesterday, for the first time, YOU have taken a fee for this transaction - WHY??? This is the second time this year your are taking a fee from my account without informing me of your reason and you don’t bother answering to emails either! The fact that I have no option but to trust you as a bank with my money soars me and you have the power to take ‘fees’ for every time a person just looks at their account without formal notification. Please reply in person justifying your above actions. To say the least, I am p ... angry!!

Then came the normal ABSA response to sweeten you up:

Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***1. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you.

Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd

I even received an email from Nthabiseng promising that she will contact me on the 16th of March after her investigation. Today, the 26th, Absa informed me that my case has been been closed and if I have any further queries, I can contact Nthabiseng. What a cheek and laziness from Absa and your staff. Please call me, I am waiting!