Useless Homeowners Insurance

<p>I submitted a claim for damaged roof and the claim was honoured by ABSA. The contractors came and fixed the roof and painted it. The problem is that they only painted the roof where they fixed it and now my roof has 2 colours. I informed ABSA insurance of my dissatisfaction and i was informed by Tshepo Monkhe that Absa will not paint the whole roof. He then wanted to send an assessor to come and take pictures and i refused since he categorically told me that they wont be painting the whole roof. Why waste my time and the contractor's time if a decision had already been made that the whole roof wont be painted? I then escalated my dissatisfaction to Daphne Morudu who instructed the service provider to come and take pictures. My frustration is that they sent the contractor to my house knowing very well that a decision was already made that they will not paint the whole roof. </p> <p>The role of short term insurance is to put me in the same position as I was prior to the insured event happening. Prior to the storm, my roof had one tone and now 2 tones which devalues my house.</p> <p>Did they put me in the same position as i was before or is this a worse position? I have made enquiries at other insurance companies and all of them informed me that the norm is to paint the whole roof.</p> <p>I need you to look into this please.</p>