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Sipho X

1 reviews | Active since Mar 2011

27 Oct 2016, 09:43

Useless funeral Policy - Absa Life

<p>I updated my bank details last month from FNB to capitec bank. Call these useless people from useless Absa and while updating my account details the consultant said the system is giving her an error which she can't say which error. Promised to call me once everything is fine, nothing I even requested an e-mail stating that their system gives her an error, apprarently the not allowed to send mails. I was shocked. in da middle of the month lastmonth a debt order took place in my acc Capitec from this useless company. Today debt order went through via my FNB account. Means bank details were not update even after a debt order for last month went through via capitec.</p> <p> </p> <p>Problems I had with this policy</p> <p> </p> <p>1. Requested my policy documents so I can check if all is in order ---- Useless--- Will e-mail to you---- useless</p> <p>2. Wanted to update bank details for debt order ------Useless-----Error from system------Useless</p> <p>3. Wanted to add people/member to the policy ------Useless ---- Our system is down------Useless</p> <p> </p> <p>I regret the day I joined this policy. too late now since 2008</p> <p> </p>

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Replies (1)
Absa
Absa's reply27 Oct 2016, 11:35
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd