MW
Michael W

1 reviews | Active since Sept 2016

16 Sept 2016, 09:42

Useless ***** protection on credit card - no help

<p>I found bogus debits on my ABSA credit card. I called the bank and was shunted from the ***** section to the lost card section to the cancel card section. I cancel the card but I see there are more bogus debit amounts in the "uncleared/pending" section. I ask the bank to block these. Not possible. So what is the point of an "uncleared/pending" section???? Anyway, I am told to lodge a dispute. I do this. I hear nothing for a week then get a response saying I have to deal with the organisations that have debited me myself. The bank is USELESS. I manage to get two sorted out but the third one, UBER BV, seems to be a total **** so I can't do anything about it. I complain about the response because I think the bank should help, but get another response saying they can't find my account. ***! Does anyone know a Casper More email address ********** That is the details of the subscribtions falsely bought with my credit card. This dude weird. He/she subscribed to www.GrannieHookups.com - sounds nasty! Thanks ABSA for all your help - NOT!</p>

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Replies (1)
Absa
Absa's reply19 Sept 2016, 12:08
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd