USELESS EFFORTS TO REPORT ***** ON WOOLWORTHS/ABSA CREDIT CARD

On 4 April I made an online purchase from a online trader called Kick Universe to the the value of R1029 with my Woolworths credit card managed by ABSA On following up on the order on around the 8tt of April I realized that this was a **** and immediately reported the matter to ABSA. Since then I have had the most appalling service imaginable. ABSA refers me to Woolworths and Woolworths refer me back to ABSA. And so it goes on. I posted a complaint and Nthabiseng Sibande (Special Case Management) contacted me. To make a long story short, I get send a dispute claim form asking me for information on who used my card without my consent blablabla. I have explained so many times that I did do the the purchase and that nobody used my card. This is a ********** transaction. After many mails and promises nothing has happened and Ms Sibanda that undertook to get back to me on the 24th is not replying to my mails. I assume Merchant services are also still processing ********** transactions. I am now to pay my account with this transaction on. ABSA AND WOOLWORTHS financial services have absolutely no interest in this case, nor the will to really take action or to assist me