TK
Thandy K
1 reviews | Active since Feb 2012
03 May 2022, 09:57
Useless Customer Service
I am very frustrated with the Absa Vehicle Finance. I have changed my banking details and have bee trying to update them since February with no assistance. I have made calls, sent emails. The last correspondence I received was from the agent Ntombizulu Nkonyana who said I need to send documents for the 10th time on the 13th of April. I did reply on the same day with the required documents. Till to date no assistance. Every month I incur costs for the missed payments and they keep adding charges to my account for their failure to update the details. Is it that hard to update? or is it just their nature to cause misery to the customer's
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
03 May 2022, 11:37Dear Thandy Khanyile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa's reply03 May 2022, 11:37
Official
Dear Thandy Khanyile Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***3. Kind regards, Group Customer Care Rezona Louw
Absa's replyOfficial
05 May 2022, 14:13Dear Thandy Khanyile
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
Absa's reply05 May 2022, 14:13
Official
Dear Thandy Khanyile
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***3.
Kindly provide our office with your account or ID number to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care