DJ
Dylan J

1 reviews | Active since Feb 2014

07 Oct 2016, 09:31

Useless Credit Card Dealings with Avios and ABSA

<p>65 days after may initial application was accepted i receive my cards.</p> <p>They state you will receive a second letter with your Pin. This never came. So i had to go in to a Branch.</p> <p>Received my first statement today.</p> <p>I had requested the Debit Order to go off in full on the 3rd of the month, so one there was money in my account and two so that i dont have to pay interest.</p> <p>I see on my statement they have sent by bill period from the 6th Sep to 5th Oct, making the payment due date the 31st Oct.</p> <p>The Debit Order is set to the 3rd Nov.</p> <p>Thats 3 days after the due Date !!!!!!!!</p> <p>So i get charged interest and get flagged as a bad payer.</p> <p>So i phone them and theres nothing they can do after they have stuffed up.</p> <p>Now i need to borrow money to pay them before th 31st as i am only paid on the last day of the month.</p> <p>They also cannot rectify the problem they created until i pay them.</p> <p>Then i need to phone back.</p> <p>Always the Customers problem and never an immediate solution.</p>

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Replies (1)
Absa
Absa's reply10 Oct 2016, 13:05
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd